RideWorks Ops · Team Accountability · All Departments · All Locations

Operations Command Center

Every role. Every metric. Every week. This platform is the single source of truth for RideWorks team accountability, KPI tracking, report cards, and leadership visibility.

Departments

Click any department to go directly to its scorecard
P2 — Sales
Sales Team
Listings · Units sold · CRM · Follow-ups · Closing %
Owner: Corbin W → Dale K
OPS — Detail
Detail Team
Full details · Power washes · Lot ops · Quality grades
Owner: Andrea P
P1 — Buying
Deal Finders
Deals sourced · Profit projection · Communication
Owner: Charlie B
OPS — Drivers
Drivers
Deals picked up · Negotiation % · Miles · Photo quality
Owner: Andrea P
OPS — Mechanics
Mechanics
Units serviced · Recon time · Efficiency · Speed rating
Owner: Andrea P + Dale K
Leadership
Leadership
Dale K · Andrea P · Corbin W · Charlie B report cards
CEO visibility

Operating Rules

Non-negotiable · Every department · Every week
Accountability Rule
Every task has an owner. Numbers reviewed publicly every Monday. No exceptions.
Performance Rule
2nd strike → PIP. 3rd strike → termination. Zero tolerance for sustained underperformance.
KPI Rule
Scorecards filled weekly. Every department. Every role. No empty fields by Sunday EOD.
Meetings Rule
Monday + Thursday sales meetings. Non-optional. All salespeople + admins + GMs.
Monday + Thursday · Michigan + Tennessee · Standardized · Non-Negotiable

Meeting Structure

Four meeting types. Two days per week. Combined calls where both locations meet together. Separate calls where each location runs independently. Focused, time-boxed, action-oriented. No exceptions.

Weekly Rhythm

Monday + Thursday · Every Week · All Locations
Monday Flow
9 AM MI · 8 AM TN
Sales Meeting
Combined · Both locations
10:00 AM Local
Ops Meetings
Separate · Per location
10:30 AM Local
CEO Debriefs
Separate · Per location
1 PM MI · 12 PM TN
SEO / Growth
Combined · Both locations
Thursday Flow
9 AM MI · 8 AM TN
Sales Meeting
Combined · Both locations · Mid-week check
No additional ops or SEO meetings required unless added

01 — Sales Meetings

Monday + Thursday · Combined Call · Michigan + Tennessee Together
Time — Both Days
Michigan9:00 AM
Tennessee8:00 AM
ONE Combined Call · Both Locations
Monday Purpose
📅 Set the week — targets + expectations
📊 Pipeline review + closing focus
🎯 KPI review across both locations
🤝 Team alignment MI + TN
Thursday Purpose
⚡ Mid-week accountability check
🔄 Ensure deals are progressing
🚧 Identify and remove blockers
🎯 Reinforce urgency before weekend
Required Attendees
All Salespeople — MI + TN
Office Admins
General Managers
Attendance Non-Optional · Mon + Thu

02 — Ops Meetings

Monday Only · Separate Per Location · 10:00 AM Local Time · GM + Admin
Michigan Ops
Time10:00 AM MI
Participants
Michigan GM (Dale K) + Michigan Admin (Andrea P) · No salespeople
Lean execution only. Issues fixed fast — not debated by a committee.
Tennessee Ops
Time10:00 AM TN
Participants
Tennessee GM/Admin leadership (Brian M) · No salespeople
Same lean-execution standard as Michigan. Each location runs independently.
Ops Meeting Purpose
🔧 Operational execution review
🚧 Identify bottlenecks + blockers
📋 SOP adherence check
⚡ Fast decisions — no committees
✅ Set priorities for the week

03 — CEO Debriefs

Monday Only · Separate Per Location · 10:30 AM Local · 15–30 Min Max
Michigan CEO Debrief
Time10:30 AM MI
Duration15–30 min max
Attendees
Charlie B — CEO
Dale K — GM Michigan
Andrea P — Office Admin Michigan
Tennessee CEO Debrief
Time10:30 AM TN
Duration15–30 min max
Attendees
Charlie B — CEO
Brian M — GM Tennessee
CEO Debrief Purpose
🔍 Review Ops meeting outcomes
🚧 Identify issues + bottlenecks
✅ Approve decisions on the spot
🎯 Align execution with CEO vision
⚡ Ensure nothing is off-track

04 — SEO / Growth Meeting

Monday Only · Combined Call · 1:00 PM Michigan / 12:00 PM Tennessee
Time
Michigan1:00 PM
Tennessee12:00 PM
ONE Combined Call · Both Locations
Attendees
Andrea P (runs this meeting)
Charlie B — CEO (receives report)
Office Admins — MI + TN
Relevant Managers
Purpose
📈 SEO performance review + keyword rankings
🔍 Google Business + review strategy
📊 CPL + ROAS + lead gen reporting
🎯 Marketing priorities for the week
⚡ Action items assigned + accountability

Meeting Rules

Non-Negotiable · Every Meeting · Every Week
FOCUSED
Agenda only. No tangents.
TIME-BOXED
Start + end on time. Always.
ACTION-DRIVEN
Every meeting = action items assigned.
ACCOUNTABLE
Numbers reviewed. Owners named.
ATTENDANCE
Non-optional. Absence = accountability issue.
NO MAN'S LAND
Every decision has an owner.
P2 · Michigan + Tennessee · Daily Sales KPIs · Live Accountability · Leaderboard

Sales Team Scorecards

Daily input for every salesperson. Listings, messages, calls, follow-ups, showroom traffic, finance apps, units sold, gross profit, CRM discipline, closing ratio, and a live leaderboard. Data saves in your browser.

9/day
Listings M–F
6+
Units / Week
25
Units / Month
10+
Follow-Ups / Day
<2min
Lead Response
50
Weekly Listing Goal
Non-Negotiable. Every week. No exceptions.
9 listings per day Mon–Fri · 5 listings Saturday · Miss this goal and your listing score fails.
Listings drive inventory visibility, messages, leads, and sales. This is the engine.
MANDATORY GOAL
Tracked daily on each scorecard below
Week of
View
OPS · Detail + Lot Operations · All Locations · Weekly Accountability

Detail Team

Full details, touch-up details, power washes, lot operations, hours worked, productivity scores, and weekly quality grades from Andrea P + Corbin W.

KPI Targets

Per detailer · Per week
3+
Full Details / Day
3+
Touch-Ups / Day
2+
Full PWash / Day
3+
Half Wash / Day
5+
pts/hr Productivity
95%+
Quality Grade

Grading System

Weekly quality grades — Andrea P + Corbin W
Andrea P — Detail Grade
Quality inspection grade. Wk 1–2: 95%+. Wk 4+: 98%+.
Corbin W — Sales Grade
Customer-facing readiness sign-off. Entered weekly.
Overall Grade — AUTO
Avg of Andrea + Corbin. Excellent ≥95% · Good ≥85% · Acceptable ≥75% · Needs Work <75%

Productivity Formula

Auto-calculated from daily inputs
Task Point System
Full Detail × 4 pts
Touch-Up × 1.5 pts
Full Power Wash × 2 pts
Half Power Wash × 1 pt
Units Out AM × 0.5 pts
Units In PM × 0.5 pts
Score = Total Points ÷ Hours Worked  |  Elite: 7+ · Strong: 5–7 · Average: 3–5 · Needs Work: <3
P1 — Optimized Buying · Deal Intelligence · MI + TN + PHX · Per-Deal Tracking

Deal Finder Dashboard

Per-deal sourcing intelligence. Vehicle info, 3-tier negotiation tracking, KBB/NADA market values, profit projection, recon + transport costs, deal quality score, and leaderboard rankings. Data saves in your browser.

≥20%
Margin Target
$4,500
Avg Profit Target
≤21d
Turn Target
10%
Bonus of Talk-Down
$0.75
Transport / Mile
Week of
View
Auto-Calc
DF Talk-Down = Ask − DF Price Driver Talk-Down = DF Price − Final Transport = Miles × 2 × $0.75 Profit = Sell − Final − Recon − Transport Margin = Profit ÷ Sell × 100
Michigan + Tennessee · Driver KPI System · Negotiation · Accountability · Bonus Tracking

Driver Scorecards

Per-trip deal tracking. Auto-calculated talk-down %, negotiation savings, bonus earned, miles, hours, and driver ranking. Best drivers get the most pickup opportunities. Data saves in your browser.

5–8%
Target Talk-Down %
10%
Bonus of Savings
5+
Deals / Week
100%
Docs + Photos
Week of
View
Auto-Calc Formulas
Talk-Down $ = Original − Final Talk-Down % = (Savings ÷ Original) × 100 Bonus Earned = Savings × 10% Driver Score = Composite of all metrics
Michigan · Mechanic KPI System · Service Throughput · Recon Efficiency · Accountability

Mechanic Scorecards

Daily service task tracking for Rob + Mechanic 2. Auto-calculated points, weekly report cards, side-by-side comparison, best/lowest day, and productivity ranking. Owned by Andrea P + Dale K. Data saves in your browser.

Week of
View
Point Values
Oil Change 2 pts CV Axles 2 pts Full P-Wash 2 pts Stereo 3 pts Tires 1 pt Windshield 1 pt Roof 1 pt Inspection 1 pt Air Filter 0.5 pts Greasing 0.5 pts Half P-Wash 0.5 pts
Michigan · Reporting Structure + Accountability Map

Leadership Structure

Clear chain of command. No confusion on reporting lines. Departments operate independently but stay aligned through leadership. Every level accountable. No silos.

Core Principles

Non-Negotiable Standards
Chain of Command
Report through your direct manager first. Do not skip levels unless absolutely necessary.
Independent + Aligned
Each department operates independently at a high level but stays in lockstep through leadership.
Unified Front
Leadership communicates consistently and operates as one cohesive unit. No silos. No surprises.
CEO Visibility
All key updates funnel upward to Charlie B. Final oversight, strategic direction, and major approvals sit at CEO level.

Chain of Command

Michigan · Every Level Accountable
Michigan Sales Team
Michigan Salespeople
Report to Corbin W
Drivers & Detailers
All Drivers + Detailers
Report to Andrea P
Sales Manager
Corbin W
Owns Michigan sales performance, training systems, conversion + volume
Reports to → Dale K + Charlie B
Office Manager · SEO + Marketing · Drivers + Detailers
Andrea P
Office ops · Admin · SEO/Marketing · Drivers + Detailers oversight
Reports to → Charlie B (CEO) · Aligned with Dale K daily
Runs SEO Meeting → CEO
Collaboration Rule
Corbin W and Andrea P must work closely together and stay aligned with Dale K — ensuring sales, operations, and marketing move together as one.
General Manager
Dale K
All day-to-day operations · Sales via Corbin W · Drivers, detail + admin via Andrea P
✅ Oversees full location performance
✅ Holds team accountable to KPIs
✅ All major decisions communicated to CEO
Reports to → Charlie B (CEO)
CEO · Final Authority
Charlie B
Final oversight · Strategic direction · Major decision approvals
🎯 Final approval on major decisions
📊 Receives all key updates from leadership
⚡ Sets strategic direction for all locations
Receives reports from: Dale K · Andrea P
Also from: Corbin W (sales escalations)

Department Reporting

Who Owns What · Who Reports Where
Michigan Sales
Corbin W
Michigan salespeople report to Corbin W. Corbin owns MI sales performance, training, conversion, volume + consistency.
Reports to
Dale K (GM) · Charlie B (CEO)
Tennessee Sales
Charlie B — CEO + TN Sales Manager
Tennessee salespeople report directly to Charlie B. Charlie B serves as Tennessee Sales Manager — owning TN sales oversight, training, KPIs, accountability, and deal structure.
Reports to
Charlie B (CEO + TN Sales Manager)
Drivers + Detailers
Andrea P
All drivers and detailers report directly to Andrea P. She owns their scheduling, performance, and accountability.
Reports to
Dale K (GM, daily ops) · Charlie B (CEO, direct line)
Office · Admin · SEO · Marketing
Andrea P
Andrea owns office operations, admin systems, and all SEO + marketing. Runs the weekly SEO meeting directly with Charlie B.
Reports to
Charlie B (CEO) · Aligned with Dale K on daily ops
General Manager
Dale K
Oversees all day-to-day operations. Sales via Corbin W. Drivers, detail, and admin via Andrea P. All major decisions communicated to CEO.
Reports to
Charlie B (CEO)

Sales Training System

Mandatory · Approval Flow
Approval Flow
BUILD
Corbin W
REVIEW
Dale K
APPROVE
Charlie B (CEO)
Requirements
Fully built by Corbin W
Reviewed + aligned with Dale K
Approved by Charlie B before rollout
Testing + Accountability
Every module includes a test/assessment
Clear pass/fail expectations
Ongoing reinforcement — not one-time training

SOP + Operating Standard

Non-Negotiable · Every Department
ACT
Actionable
Every SOP has a clear step someone can execute right now
MEAS
Measurable
Every process has a number — you know if it's working
SCALE
Scalable
Works across locations without rebuilding from scratch
AUTONOMY
Own your lane
Make decisions in your domain without waiting for permission
ACCOUNT
Accountability
Results reported publicly every Monday. Numbers don't lie.
NO MAN'S
LAND
The Rule
Every task has an owner. No exceptions. No confusion.
Weekly Accountability · All Roles · Live Tracking

Team Scorecards

Every person. Every metric. Every week. Numbers reviewed publicly every Monday. Data saves in your browser.

🎯 May 2026 Company Goal
51
Total Units Sold
Hit this number and everyone gets their bonus.
✅ Sales closes the deals
✅ Detail gets units front-line ready
✅ Drivers + Deal Finders source the inventory
✅ Mechanics push units through recon fast
We win together or we lose together.
Michigan + Tennessee combined
Live May Progress — Enter Current Numbers
MI Units Sold (May)
TN Units Sold (May)
Current Day of Month
Working Days in May
Department Accountability — What Each Team Owns
🏆 Sales Team
✅ 51 units closed total
✅ 9 listings/day per salesperson
✅ 10+ follow-ups/day
✅ <2 min lead response
✅ CRM 100% every day
🚿 Detail Team
✅ Units front-line ready fast
✅ 3+ full details/day per detailer
✅ Quality ≥95% every week
✅ Zero rework on front-line units
✅ Lot pulled/put daily
🚗 Drivers
✅ 5+ pickups/week per driver
✅ 5–8% avg talk-down
✅ Docs + photos 100%
✅ Fast turnaround on pickups
🔍 Deal Finders
✅ 10+ deals sourced/week
✅ ≥20% projected margin
✅ ≤21 day projected turn
✅ Smart buys = more sales
🔧 Mechanics
✅ ≥3 units/day through service
✅ ≤3hr avg service time
✅ Units ready for detail fast
✅ Recon speed = inventory speed
💰
The number is 51. Every department plays a role.
Sales can't close units that aren't detailed. Detail can't detail units that aren't serviced. Mechanics can't service units that aren't sourced. Deal Finders need Drivers to close them. Every single role on this dashboard matters to this number.
Week of
View
RideWorks Org Structure · Michigan · Clear Reporting Lines

Org Chart

Every role. Every reporting line. Sales → Corbin → Dale → Charlie. Drivers/Detail → Andrea → Charlie. Mechanics → Andrea + Dale → Charlie.

Chief Executive Officer
Charlie B
Strategic · Financial · Expansion · Culture
General Manager
Dale K
Day-to-day ops · Sales via Corbin · Reporting to CEO
Sales Manager
Corbin W
Reports to Dale K · CEO visibility
Michigan Sales Team
Michigan Salespeople
Reports to Corbin W
Office Admin · Marketing · SEO
Andrea P
Drivers · Detail · Admin · SEO · Reporting to CEO
Drivers
Reports to Andrea P
Detailers
Reports to Andrea P
Shared Oversight
Mechanics
Reports to Andrea P + Dale K
Both have oversight · CEO visibility on performance
Reporting Rule
✅ Only Dale K and Andrea P report directly to Charlie B
✅ MI Sales Team → Corbin W → Dale K → Charlie B
✅ TN Sales Team → Charlie B (Charlie B is TN Sales Manager)
✅ Drivers + Detailers → Andrea P → Charlie B
✅ Mechanics → Andrea P + Dale K → Charlie B
❌ No employee bypasses this chain without explicit reason
CEO Feedback · Weekly · Anonymous Option · Builds Better Leadership

CEO Feedback

Employees give Charlie B a weekly report card. Anonymous option available. Helps Charlie grow as CEO, improve culture, and scale the company better.

Weekly CEO Score
--
No submissions yet this week
Average of all employee ratings submitted this week. Reviewed by Charlie B every Monday. Used to improve leadership, culture, and company direction.

Submit Feedback

Weekly · Anonymous option · Data saves in browser
Submitting as:
Overall CEO Score (1–10)
What is Charlie doing well this week?
What should Charlie improve?
What would take RideWorks to the next level?

Feedback Log

All submissions this week · Scroll to review
No feedback submitted yet this week.
Michigan · Detail Department · Owned by Andrea P · Mon–Sat

Michigan Detail Scorecards

Daily input for all 3 detailers. Auto-calculated points, weekly report cards, side-by-side comparison, best/lowest day, and productivity ranking. Data saves in your browser.

Week of
View
Point Values
Full Power Wash 2 pts Full Detail 2 pts Touch-Up 0.5 pts Half P-Wash 0.5 pts Unit Out AM 0.25 pts Unit In PM 0.25 pts
Tennessee · Detail Department · Owned by Brian M (GM) · Mon–Sat

Tennessee Detail Scorecards

Daily input for all 3 Tennessee detailers. Auto-calculated points, weekly report cards, side-by-side comparison, best/lowest day, and productivity ranking. Sam leads the detail department. Data saves in your browser.

Week of
View
Point Values
Full Power Wash 2 pts Full Detail 2 pts Touch-Up 0.5 pts Half P-Wash 0.5 pts Unit Out AM 0.25 pts Unit In PM 0.25 pts
Department Head: Sam  ·  Reports to: Brian M (GM)
Tennessee · Organizational Structure · Franklin, TN · Reporting Lines

Tennessee Org Chart

Charlie B is CEO + Tennessee Sales Manager. Brian M runs GM, Office Admin, and Driver oversight. Sam leads the detail department. Clean chain of command — clear accountability at every level.

Chief Executive Officer · Tennessee Sales Manager
Charlie B
CEO · Strategic · Financial · Expansion
CEO TN Sales Manager Sales Training KPI Accountability
General Manager · Office Admin · Driver Oversight
Brian M
GM Office Admin Driver Oversight
Reports directly to Charlie B
Drivers
All TN Drivers
Report to Brian M
Deal pickup · Negotiation · Documentation · Photo quality
Head of Detailing
Sam
Reports to Brian M
Leads detail dept · Manages detailers · Quality oversight
Detail Team
Brian · Detailer 2 · Detailer 3
Report to Sam
Tennessee Sales
TN Sales Team
Report directly to Charlie B
Managed by Charlie B
✅ Sales oversight
✅ Sales training
✅ Sales accountability
✅ KPI management
✅ Sales process implementation
✅ Deal structure oversight
Reporting Structure
✅ Brian M reports directly to Charlie B
✅ Sam reports to Brian M
✅ Drivers report to Brian M
✅ Detailers report to Sam
✅ TN Sales reports to Charlie B
Brian M Roles
🏢 General Manager — full location oversight
📋 Office Admin — paperwork, compliance, systems
🚗 Driver Oversight — scheduling, accountability
📊 Reports all ops KPIs to Charlie B
Charlie B — TN Sales Manager
🎯 Directly leads Tennessee sales team
📈 Sets KPIs, tracks conversion, owns training
🔍 Reviews deal structure + closes
⚡ Implements sales process across TN location
May 2026 vs May 2025 · Units + Deposits + Pace Only · No Financial Data

Monthly Sales Scoreboard

Are we winning the month? Track units sold, deposits, current pace vs required pace, and exactly what it takes to beat last May. Simple. Visual. Motivating.